Effective Date: October 26, 2026
Company Name: Moziilo
App/Website: moziilo.com
At Moziilo, we understand that plans can change. However, because we deal in fresh and perishable food items that are prepared instantly, we follow a strict order cancellation timeline. Please read our cancellation guidelines below:
Within the Grace Period: You can cancel your food order within 60 seconds of placing it, or before the restaurant accepts the order (whichever happens first) directly through the Moziilo app.
After Restaurant Acceptance: Once the restaurant accepts your order and starts food preparation, cancellations are strictly not allowed, and no refund will be provided for such cancellations.
Incorrect Address / Unreachable: If you provide an incorrect/incomplete delivery address or if you are unreachable by phone/app when the delivery partner arrives at your location, the order will be treated as cancelled by you, and no refund will be issued.
Moziilo and our partner restaurants reserve the right to cancel any food order under unforeseen circumstances. This includes, but is not limited to:
Item Unavailability: The ordered food item or key ingredients are out of stock at the restaurant.
Operational Issues: Severe weather conditions, safety hazards, strikes, or unexpected restaurant closures.
Delivery Constraints: Delivery partner unavailability or extreme traffic/road blockages in your delivery zone.
Security & Fraud: Suspected fraudulent activity, fake accounts, or violation of Moziilo's terms of use.
Open the Moziilo app.
Go to your Active Orders or Order Tracking screen.
If the cancel button is active (within the 60-second window / before restaurant acceptance), tap Cancel Order and select your reason.
If the button is no longer visible, it means the restaurant has already started preparing your food, and the order cannot be cancelled.
