Effective Date: October 28, 2026
Company Name: Moziilo
App/Website: moziilo.com
At Moziilo, we are committed to delivering your favorite food hot, fresh, and on time. This Shipping and Delivery Policy outlines our service standards, delivery timelines, and guidelines.
Moziilo operates within specific local zones and service radii around partner restaurants.
Delivery availability depends on your precise delivery location and the operational hours of the restaurants listed on the app.
The estimated delivery time shown on the app at the time of placing your order is calculated based on restaurant preparation time, distance, traffic conditions, and real-time delivery partner availability.
While we strive to deliver your food on time, delays may occasionally occur due to unavoidable circumstances such as extreme weather conditions, heavy traffic, road closures, or peak-hour rushes.
Delivery fees (if applicable) are calculated dynamically based on the distance between the restaurant and your delivery address, order value, or active promotional offers.
The exact delivery charge will be clearly displayed on the checkout screen before you make the payment.
Our delivery partners are instructed to deliver your order safely to your specified doorstep.
Please ensure your phone number is reachable and accurate so the delivery partner can contact you easily if they have trouble locating your address.
If you are unavailable to receive the order or fail to provide a correct address, the delivery partner will wait for a limited time (up to 20 minutes), after which the order may be canceled without a refund.
We request you to check your food package upon receipt to ensure it is intact, sealed properly, and complete.
In case of any delivery issues, spillages, or missing items, please report them to our customer support within 15 minutes of delivery via the in-app support section.
